Our Director Jay Gentle of PBM with Sam Eden the FMB, London Board Director.
Our Director Jay Gentle of PBM with Sam Eden the FMB, London Board Director share the stage at this year’s London Tool Fair in March 2023, an event held for and focused on Professional Builders.
The topic of their discussion was “How To Create A Successful Building Company”. Jay shared with Sam the lessons he and his company have learnt over the past 11 years and the methods employed by PBM to guarantee customer satisfaction from the first interaction to handing back the keys at the end of the build. They explored what ensured that our company’s Values of Quality, Service and Trust are delivered across the whole of our business in a consistent way. The results of which are expressed by the many 5-star reviews the company receives from our more than satisfied clients. They looked at why small to medium business struggle and fail, the challenges they face in a competitive market, how to find and retain quality staff, and of course how to ensure companies end up with happy and satisfied clients.
